Frequently Asked Questions

Most orders ship within 24 hours (Monday–Friday). Typical delivery times:

• Australia: 5-8 business days
  

Yes, free shipping is included on all orders.

All orders ship from our U.S. warehouse (Florida), so you’ll receive fast, reliable delivery with tracking included.

Yes. Express options may be available depending on your location. You’ll see all available shipping methods at checkout.

Yes — you’ll receive a tracking link by email as soon as your order leaves our warehouse.

We ship to most countries worldwide. Available destinations and delivery estimates will appear at checkout.

If your order hasn’t shipped yet, we may be able to update or cancel it. Please contact us as soon as possible.

Once an order ships, it can no longer be changed — but you’re always covered by our return policy.

Start by checking your tracking link (sent by email once your order ships). If your package appears delayed or stuck, reach out to us and we’ll take care of it.

We’re so sorry about that. Please contact us with your order number and a photo of what you received — we’ll make it right as quickly as possible.

Returns 

We want you to love your Foldie products. If something isn’t quite right, we’re here to help.

You can request a return within 60 days of delivery.

To start a return, simply contact our support team:

support@the-foldie.com.au

Our team will guide you through the process step-by-step to make it as easy as possible.

How Returns Work

1. Email our support team with your order number and the item you’d like to return or exchange.
2. Our team will provide the return instructions.
3. Once the item is received and inspected, we’ll process your refund.

Items must be unused and in their original condition.

Return Shipping

The customer is responsible for the return shipping cost.

Exchanges

We currently do not offer exchanges. 

Yes. Every Foldie® product comes with a 1-year warranty covering manufacturing defects, including zippers, stitching, and hardware.

Our warranty does not cover normal wear and tear, accidental damage, misuse, or modifications.

If you’re unsure, feel free to reach out — we’re always happy to help.

Contact us with your order number, a short description of the issue, and a photo. We’ll review it and get back to you as quickly as possible.

Most Foldie® bags can be machine washed on a gentle cycle. We recommend air drying to keep your bag in its best condition.

For small marks, spot cleaning is often enough.

Yes. Our bags are made with a water-repellent polyester blend to help protect your essentials.

Yes — our materials are vegan and cruelty-free, with no animal-derived components.

We accept major credit cards, PayPal, Apple Pay, Google Pay, and other secure payment methods depending on your location.

All payments are encrypted and processed securely.

Discount codes cannot be combined — only one code can be applied per order.

Yes. We offer digital gift cards in multiple denominations.

Yes. Foldie® bags are designed to meet most airline carry-on requirements, and many customers use them as a personal item that fits under the seat.

Foldie® is headquartered in Belgium near Brussels, with team members and partners across the U.S., U.K., Australia, and Asia.