Shipping policy
Processing Time
All orders are processed within 1 business day.
Shipping Time
Once processed, your order will ship via an environmentally friendly carrier that offsets carbon emissions.
Estimated Delivery Times:
- Australia: 7-12 business days
We have partnered with a delivery service offering CO2-neutral shipping because we believe in protecting the environment. Slower delivery reduces carbon offset by 30%. To thank you for your patience, we provide free shipping on all orders, year-round.
Please note: These are estimated delivery times and can vary depending on your location. While we do our best to deliver on time, we are not responsible for carrier delays.
If you need your order sooner, please contact us, and we’ll do our best to assist.
Tracking Your Order
Once shipped, you can track your order through the confirmation email or by visiting your tracking page.
What If My Package Doesn’t Arrive?
If your package hasn’t arrived 15 business days after it was shipped, please contact us at support@the-foldie.com.au. We’ll either resend your order or issue a full refund.
Returns & Exchanges
During our Buy One, Get One Free (BOGO) promotion:
- Exchanges are unavailable. However, you can email us for a special price on an additional purchase.
- For returns, please contact us at support@the-foldie.com.au, and we’ll be happy to assist.
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