Refund policy
Returns:
We want you to love what you buy from us, but we get it - sometimes it just doesn't work out. Whether you didn't like it or received a damaged Foldie, please always reach out to us by email: support@the-foldie.com.au We are here to make things right!
Exchanges:
During our BOGO promotion, exchanges are not available. However, please feel free to contact us via email, and we'll be happy to offer you a special price on an additional purchase.
Damaged items
Occasionally, a product will be damaged in transit, or there maybe a manufacturer’s product defect. In this case, notify our customer service department immediately and provide us with:
1. A picture of the damage(s).
2. An order number/address/full name.
By providing us with a picture of the damage, we will be able to open a damage report with our manufacturer and process either a full refund or reshipment. No questions asked.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@the-foldie.com.au
6. Discount codes by email
Offers through email marketing are only valid on orders placed through the email(s). Special discounts can not be refunded on existing orders.
Born from a suitcase. Built for every journey.
We didn’t start Foldie® with big investors, a polished business plan, or fancy credentials.
We started it with a messy suitcase. And a mom who deserved better.
It began when the two of us — a sister and brother duo — watched our mom struggle to pack for a trip she was both excited and nervous about. The suitcase didn’t cooperate. The bag was bulky and confusing. She kept saying, “I wish I had something simple. Something made for someone like me.”
So we got to work.
With barely any money in our bank accounts and zero experience in product design, we sketched, prototyped, and obsessed over every stitch. We asked: What would make packing feel peaceful? What would help someone feel confident at the gate, not flustered? What would feel like a hug in bag form?
The result was The Foldie® Travel Bag — designed with our mom in mind.
Built for people, not influencers.
Foldie® wasn’t built in a boardroom. It was built for real people who want travel to feel easy, not overwhelming.
From day one, our mission has been to design bags that make your journey feel lighter — emotionally and physically. Whether you’re flying across the world or driving across town, we believe great design can reduce stress, simplify decisions, and unlock freedom.
That’s why every Foldie® bag folds flat, organizes effortlessly, and looks as good on a city sidewalk as it does in an airport bin.
From our family to 1 million+ travelers worldwide
We launched Foldie® with one product, no marketing team, and more fear than funding. We never expected it to resonate like it did.
But something happened.
People didn’t just buy our bags — they wrote to us. Hundreds, then thousands of messages from women who finally felt confident to travel again. From caregivers packing for loved ones. From people who hadn’t flown in years, saying “This made me feel ready.”
Now, over a million Foldie® bags have traveled the world — carried by women in their 40s, 50s, 60s and beyond. The very people the luggage industry often overlooks.
And we’re just getting started.
Why we care
Because we know what it’s like to feel invisible. To feel like products weren’t made with you in mind. To feel overwhelmed by travel, when it should feel empowering.
Foldie® is our way of saying:
“You deserve something better.”
Better bags. Better design. A better experience, from packing to unpacking.
We’re not trying to be the biggest travel brand in the world.
We’re trying to be the most loved.
So if you believe in thoughtful design, smart simplicity, and taking risks for the people you love — you’re one of us.
Welcome to The Foldie® family. Let’s make travel feel like something you look forward to again.
— Thomas & Astrid
Co-Founders, Siblings, Bag Designers by Accident.