Returns:

We want you to love what you buy from us, but we get it - sometimes it just doesn't work out. Whether you didn't like it or received a damaged Foldie, please always reach out to us by email:  support@the-foldie.com.au We are here to make things right!

Exchanges:

During our BOGO promotion, exchanges are not available. However, please feel free to contact us via email, and we'll be happy to offer you a special price on an additional purchase.

Damaged items

Occasionally, a product will be damaged in transit, or there maybe a manufacturer’s product defect. In this case, notify our customer service department immediately and provide us with:

1. A picture of the damage(s).

2. An order number/address/full name.

By providing us with a picture of the damage, we will be able to open a damage report with our manufacturer and process either a full refund or reshipment. No questions asked. 

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@the-foldie.com.au

6. Discount codes by email

Offers through email marketing are only valid on orders placed through the email(s). Special discounts can not be refunded on existing orders.