We want you to love what you buy from us, but we get it - sometimes it just doesn't work out. Whether you didn't like it or received a damaged Foldie, please always reach out to us by email:support@the-foldie.com.au We are here to make things right!

If your item arrives broken or defective and you would like a refund or a replacement, please contact us first at support@the-foldie.com.au.

During our Buy One, Get One (BOGO) promotion, we are unable to accommodate exchanges through our standard return process. For assistance with an alternative solution, we kindly ask that you contact us via email at support@the-foldie.com.au We are committed to ensuring a satisfactory resolution for all our customers.