Returns & exchanges
Returns
We kindly ask that you contact us via email at support@the-foldie.com.au We are committed to ensuring a satisfactory resolution for all our customers.
Broken or Damaged Items
If your item arrives broken or defective and you would like a refund or a replacement, please contact us first at support@the-foldie.com.au
Exchanges
During our Buy One, Get One (BOGO) promotion, we are unable to accommodate exchanges through our standard return process. For assistance with an alternative solution, we kindly ask that you contact us via email at support@the-foldie.com.au We are committed to ensuring a satisfactory resolution for all our customers.Refunds
Refunds are processed within 3-5 business days after your return is received and inspected. The amount will be credited back to the same payment method used at checkout. Please note that it may take additional time for the refund to appear on your statement, depending on your bank or payment provider.